Frequently Asked Questions (FAQs)
What is your return policy?
We accept returns within 45 days of delivery for items in slightly used or like-new condition. Return shipping is free within the UK, and refunds are processed within 14 business days after we receive your item.
View our full Return Policy
How long does delivery take?
All orders within the UK qualify for free shipping and are typically delivered within 5 to 10 business days. Orders placed before 5PM GMT+1, Monday through Friday, are processed faster.
View Shipping Info
Do you offer exchanges?
Yes! If you need a different size, colour, or style, we’re happy to offer an exchange within 45 days of delivery—provided the item is still in slightly used condition.
Start an Exchange
What payment methods do you accept?
We currently accept PayPal for all purchases. You can pay directly through your PayPal balance or using a linked debit or credit card via the PayPal checkout.
How can I contact customer support?
Our customer support team is available Monday to Friday, 9AM–6PM GMT+1. You can reach us at info@hautessa.com or by using the contact form on our website. We aim to respond within 48 business hours.
Contact Us Here